Consultations are by appointment and can be made either by telephone or calling at the surgery. The doctors endeavour to keep the surgeries running to time, but inevitably some consultations take longer than others. We would therefore ask you to be patient if you are kept waiting a little beyond your appointment time.
Our bookable appointments are made 2 or 3 days in advance, with the extended hours appointment being bookable up to 1 week in advance. If you feel you need to be seen sooner, you can request a telephone triage call from a Doctor on the day and if the Doctor feels is is necessary for you to be seen, the Doctor will arrange an appointment for you. We hope this will reduce the number of patients not turning up for their appointments. To improve our non attendance rate - we now send a text message reminder re your appointment - this allows you to cancel your appointment by responding to the message if you are unable to attend. To allow us to use this system to it full advantage, please ensure we have an up to date mobile telephone number.
You may see the doctor of your choice if you book your appointment in advance but all our doctors have access to your medical records and this may allow you to be seen sooner, even on the same day if you see someone else.
Each appointment is for 10 minutes. Please ask for a double appointment if you have more to discuss. If you are unable to keep your appointment, please let us know in good time so that it can be offered to someone else.